VOICE/VIDEO

The Business Voice+ solution offers the best of cloud-based and on-premise Unified Communications ensuring unparalleled scalability, flexibility, and reliability.

This innovative solution is powered by Star2Star's unique cloud architecture which includes the on-premise StarBox^® Voice Optimized SD-WAN and cloud-based network backbone components. Business Voice+ offers guaranteed 99.999% uptime, built-in business continuity, and voice-optimized call routing and controls for end-to-end communications support.

Business Voice+ also scales from small to enterprise businesses and provides a complete suite of advanced UC features designed to boost productivity while reducing costs. Custom development and integration is available to create the ideal communications system for your unique workflows.

Business Voice+ Includes:

• Unified voice, video, mobile, chat, fax, conferencing, presence management, and more

• SD-WAN voice-optimized call routing and controls plus site survivability

• Built-in business continuity features including continuous monitoring, disaster avoidance, and recovery

• Multiple levels of failover including mobile phones, voicemail-to-email, and 4G LTE

• Custom and turnkey integration options with the Integration Studio platform

• Dynamic scalability for small to enterprise offices

Remote work is here to stay. Offering effective remote work solutions is critical for your business.

• Today's workforce expects it

• Keeps your business running in urgent situations

• Provides a more satisfied and productive workforce

• Saves money for both the company and the employee

Savings For New and Existing Customers

New Customers

• Get up to 5 free months of service

• Solution available for as low as $8.99/user/month

Existing Customers

• Seamless upgrades and options to fit your needs

• Up to 70% savings on remote working functionality

Reliable and Flexible Connectivity From Anywhere

Our Remote Work package has everything you need to keep your organization productive and thriving. Voice, collaboration, and video conferencing functionality keeps your organization connected. Always. Regardless of where they are.

Cloud-based Business Voice

• Intelligent call routing and failover

• Auto attendants, voicemail, and Find Me/Follow Me call forwarding

• Desktop and mobile softphones

Collaboration

• Persistent team messaging with individuals and group channels

• Integrated voice and video conferencing

• File sharing and management

• Productivity tools

Digital Fax

• Empower your remote workforce with analog, digital, and mobile faxing solutions

• Digital Fax adds reliable, cloud-based faxing to your communications system

• Mobile Fax allows Digital Fax users to send and receive faxes on their mobile device

• Analog Fax is an innovative way to send and receive faxes using your existing analog fax machine via an ATA device

Team Hub

• Nerve center for collaboration, teamwork, and hyper-productivity

• Let go of email with the ability to message in channels and groups

• Bring together internal and external members via chats, video meetings, screen sharing, and more

• Share and collaborate with files and other content

• Make work more productive with tasks, notes, integrations, and more

Text Messaging

• Seamless, single number service and texting between your business number and US-based, SMS/MMS-ready phone numbers

• Support for two-way text messages, attachments, and hyperlinks

• Desktop and Mobile versions for text messaging capabilities from any device

• Shared contacts, persistent message histories, and intuitive controls

Video Meetings

• Host and participate in online meetings from any device

• Enhanced security and flexibility over competitor solutions

• Share screens simultaneously

• Manage attendees with virtual lobby controls

Minimize travel costs, and maintain face-to-face contact with our video conference solution, Video Meetings. Unlike other video conferencing tools, Video Meetings is entirely browser-based and requires zero downloads to use. Joining an online meeting is as simple as clicking a meeting website link on your desktop, mobile, or tablet device, whether you are an internal or external guest.

Features

• Online Meeting Accessibility Via Any Device: Computer, Laptop, Tablet and Phone

• Supports Web, Full HD Video and Dial-in Users

• Seamless, Browser-based Videoconferencing Access

• Personal Meeting Room IDs For All Registered Users

• Share Any Content: Video Clips, Audio, Documents, Presentations and More

• Simultaneous Screen Sharing During Video Meetings

• Robust Scheduling

• Virtual Lobby and Host Management Of Attendee List

• Audio, Screen, Microphone, Touch To Talk, Camera Toggling and More Controls

• Instant Videoconferencing Meetings From Anywhere With Anyone

• Secure Voice, Video and Screen Sharing From Any Device

• Seamless Integration With Team Hub

Text Messaging is an SMS/MMS application that allows users to communicate via text messages to mobile phones of customers or other business contacts. It provides seamless communications with single number service using employee desk phone numbers or other designated lines when communicating via texting.

Features and Benefits

Two-Way Messaging

Text Messaging provides two-way messaging capabilities between any US, SMS/MMS-ready phone numbers. The application supports SMS and MMS text messages, attachments, and hyperlinks.

Shared Contacts

Text Messaging automatically populates your contacts list with existing contacts from Desktop Softphone. This feature keeps your contacts list updated in real-time, without duplicating entries. Text Messaging also allows contact imports from Google, Outlook, and CSV files.

Persistent Message History

Messages are securely maintained in our cloud, allowing users to access their messages on any device with Text Messaging installed. This prevents loss of message history and important information with the ability to maintain access on new devices or if a device crashes.

Intuitive Controls

Users can login to Text Messaging using their Star2Star single sign-on credentials, turn alerts on or off, search messages with the built-in search tool, manage settings, upload or backup contacts, and more!

We offer advanced contact center solutions for everyday communications to full-scale call center needs.

Contact Center

Contact Center is our exclusive, full-featured call center that delivers advanced call routing, management, and reporting with a simple, web-based platform. Operate Contact Center seamlessly across all of your locations, and administer queues and agents for hundreds of users if needed.

Features

• Agent login/logout

• Skill-based ring strategies

• Flexible queuing configurations

• Agent barge, monitor, and whisper functionality

• Real-time displays (optional)

• In-depth reporting (optional)

• Optional cloud-based recordings of agents' inbound calls for quality assurance or archival purposes

• Implement to any existing Star2Star system without additional hardware

Service Insight

Designed for internal, departmental call center needs, Service Insight provides key insights into customer service data. No matter who your customers are speaking to when they engage with your company, Service Insight will provide your staff with everything they need to know to ensure a seamless, enjoyable experience.

The way we work will never be the same. Modern business dynamics have been forever changed by remote work and the benefits of flexible collaboration tools, like DaaS (Desktop as a Service), which provides cloud-optimized storage, applications, and desktop services from anywhere. Cloud-based workspaces that allow for more agile engagement help increase productivity and deliver more value to businesses of all sizes with reliable, secure connectivity to every mission-critical workflow.

What is Connected Workspace?

Connected Workspace consists of key communications technologies such as Desktop-as-a-Service (DaaS), voice, collaboration, and custom integrations to provide seamless access to desktops, applications, and workflows from anywhere on any device. As the world becomes even more mobile, ensuring reliable and secure connectivity to mission-critical tools is a necessity.

No matter what industry you are in, the cloud-based Connected Workspace can helpfully connect all aspects of your company from physical locations, remote workers, assets, and business processes all in one easy-to-use platform. Connected Workspace keeps your employees at the center of your operations and takes into consideration all the unique requirements and tools needed for the success of your operation.

Connected Workspace Features and Benefits

Key features and benefits of Connected Workspace include:

• Seamless desktops, applications, and workflows
• Built-in security and super end-user experience
• Fully cloud-based, device-agnostic functionality
• Rapid scalability and customization options
• Integrated voice communications
• Integrated business collaboration
• Packaged Applications
• Vertical application integrations
• 'Low Touch' design to eliminate complexity
• Reduced hardware, IT, and overhead expenses
• Automated provisioning
• Comprehensive support from our team
• Suited for all business sizes including single-location Mom & Pop shops to multi-location global enterprises
• No seat minimums; we customize your workspace to your specifications

Connected Workspace combines best-of-breed technologies to deliver a comprehensive desktop solution for on-premises and remote workers with a 'low touch' approach that allows employees to securely engage internally and with their customers. This helps small Mom & Pop shops to Global Enterprises and everything in between keep pace with today's challenges, accelerate business workflows, and achieve mission-critical goals.

Our portfolio includes a cutting-edge SD-WAN solution, giving you the power to optimize your network speed, quality, and reliability. Unify your communications with technology that adapts to the way you do business

Software-Defined Wide Area Networking (SD-WAN) technology enhances your communications experience. The power of SD-WAN allows you to improve your network performance with customized traffic routing, network visibility, user-level controls, and more.

Features and Benefits

Cloud, Voice, and Data Optimization

Prioritize your network usage for cloud-based applications, voice services, and data needs. With SD-WAN, your mission-critical communications will leverage the fastest and most reliable connections available at all times.

Customized Network Usage

Intelligent Load Balancing automatically identifies your application usage patterns and their performance needs. The load balancing algorithm combines this with real-time bandwidth and connectivity data to customize your network usage for your business’ exact needs.

Quality-of-Service (QoS) On Any Network

SD-WAN provides built-in QoS by prioritizing VoIP and real-time traffic needs across any internet connection including broadband, cable, and Wireless. The QoS features are bi-directional for enhanced functionality and dynamically adapt to varying bandwidths and traffic demands.

Uninterrupted Service

Rely on consistent, uninterrupted service with intelligent failover features. SD-WAN seamlessly maintains application sessions and connections even when one or more of the physical network connections experiences outages, packet loss, latency, jitter, or congestion.

Direct Peering With 150+ Cloud Apps

Optimal user experiences are emphasized with direct interconnections to hundreds of your favorite cloud applications including Amazon Web Services, Google, Apple, Microsoft Windows, Salesforce, Rackspace, Dropbox, and many more.

Plug and Play Installation

Implementing SD-WAN is simple and easy. If it does not come built-in with your Star2Star solution, you can opt to integrate SD-WAN capabilities in less than five minutes. SD-WAN works with any internet connection, supports up to 4 ISPs, and is designed to be transparent to any firewall and cloud application so you can maintain your provider, security, and compliance.

Each Business Voice+ system includes a StarBox^® Voice Optimized SD-WAN that connects to one of our data centers. This tool allows us to manage and monitor the quality of your phone system and helps us guarantee 99.999% reliability and substantial costs savings.

Features

All 3 models are equipped with the same interface and feature set:

• Voice Optimized SD-WAN controls and prioritization

• Edge traffic shaping for voice and data

• Unparalleled visibility and adaptation to network changes

• Flexible networking configuration with dual WAN ports for Automatic WAN failover

• VoIP gateway and local survivability

• Secure, always-on call recording

• Zero admin, centrally managed

• Manage multiple locations from a single screen

• Integrated 24/7/365 monitoring and remote management

• All solid state, low power consumption (as low as 6W)

• Long life, high reliability